Privacy Policy
1. Introduction
Shop Front Fitters respects your privacy and takes the protection of personal information seriously.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our shop front installation, repair and maintenance services.
Shop Front Fitters is a trading style of Johal Architectural Fabrications Ltd. Johal Architectural Fabrications Ltd is the data controller responsible for personal information processed through this website and in connection with our services.
In this policy, references to "we", "us" and "our" mean Johal Architectural Fabrications Ltd trading as Shop Front Fitters.
2. Personal Information We Collect
We may collect and process the following information:
Information you provide
When you complete an enquiry form, request a quotation or contact us, we may collect:
First name and last name.
Business name, where provided.
Email address.
Telephone number.
Postcode and project address.
Details of your shop front or commercial property.
Information about installation, glazing, roller shutter, curtain walling, repair or maintenance requirements.
Photographs, drawings, measurements and documents you choose to provide.
Any other information included in your correspondence.
Technical information
When you visit our website, certain technical information may be collected automatically, depending on the website settings and technologies in use. This may include:
IP address.
Browser type and version.
Device and operating system information.
Website pages visited.
Referral sources.
Date and time of website visits.
Website interaction and diagnostic information.
Information from other sources
We may receive relevant information from business partners, contractors, suppliers or publicly available sources where this is necessary to respond to an enquiry or deliver a project.
3. How We Use Your Information
We use personal information to:
Respond to enquiries and quotation requests.
Discuss bespoke shop front designs and project requirements.
Arrange surveys, measurements and site visits.
Prepare quotations and proposals.
Supply and install shop fronts, glazing, roller shutters and curtain walling.
Arrange repairs and maintenance.
Communicate about orders, appointments and project progress.
Process payments and maintain business records.
Manage customer relationships and after-service support.
Respond to complaints and resolve disputes.
Maintain website security and improve website performance.
Meet legal, regulatory and accounting obligations.
Send marketing communications where we have a lawful basis to do so.
We only use personal information where we have a valid legal basis.
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases where applicable:
Contract: We process information when it is necessary to provide a quotation, enter into a contract or deliver services you have requested.
Legitimate interests: We may process information for legitimate business purposes, such as responding to enquiries, managing customer relationships, protecting our business and improving our services. We consider your rights and interests before relying on this basis.
Legal obligation: We process information where the law requires us to retain records or provide information.
Consent: We rely on consent where the law requires it, including for certain electronic marketing and non-essential cookies.
5. Sharing Personal Information
We do not sell personal information.
We may share relevant information with trusted third parties where necessary to operate our business or deliver our services. These may include:
Suppliers and manufacturers.
Installation teams and subcontractors.
Glazing and specialist trade contractors.
IT, website hosting and technical support providers.
Email and communications providers.
Payment processing providers.
Accountants, insurers and professional advisers.
Legal or regulatory authorities where required.
We only share information that is reasonably necessary for the relevant purpose.
Where a third party processes personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.
6. How Long We Keep Personal Information
We retain personal information only for as long as necessary for the purpose for which we collected it, including legal, accounting and reporting requirements.
Retention periods may vary depending on the nature of the information, the relationship with the customer and any applicable legal requirements.
For example:
Enquiry information may be retained for a reasonable period after the enquiry has ended.
Customer and contract records may be retained for the duration of the relationship and the applicable limitation or statutory record-keeping period.
Financial and accounting records are retained for the periods required by law.
Marketing information is retained until you withdraw consent, object or we no longer have a lawful reason to use it.
Technical records are retained according to the relevant system and security requirements.
We securely delete or anonymise information when we no longer need it.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, password protection, staff awareness and appropriate supplier arrangements.
No method of transmitting or storing information online is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we hold.
8. International Transfers
Some service providers may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law. These steps may include using UK adequacy regulations or approved contractual safeguards.
9. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure in certain circumstances.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests.
Object to direct marketing.
Request transfer of certain information to you or another organisation.
Withdraw consent where processing relies on consent.
Complain to the Information Commissioner's Office.
These rights are subject to legal conditions and exemptions.
To exercise a right, contact us using the details in this policy. We may need to verify your identity before responding.
10. Marketing Communications
We may use your contact details to send relevant information about our services where permitted by law.
We will obtain consent where required. In certain circumstances, we may rely on the lawful rules for marketing to existing customers.
You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us.
We will continue to send essential service communications where necessary to manage an enquiry, quotation or contract.
11. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, understand website performance and improve the visitor experience.
Some cookies are necessary for the website to operate. Other cookies, including analytics or advertising cookies, may require your consent.
Please read our Cookie Policy for further information about cookie categories, consent and management.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We do not control the privacy practices of those websites. You should review their privacy policies before providing personal information.
13. Children's Privacy
Our website and services are intended for business and commercial customers. We do not knowingly collect personal information from children through our business enquiry processes.
If you believe a child has provided personal information to us, please contact us so that we can review the matter.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, website, legal obligations or data processing practices.
We will publish the latest version on this page and update the revision date.
15. Contact Details
For questions about this Privacy Policy or how we handle personal information, contact:
Shop Front Fitters
A trading style of Johal Architectural Fabrications Ltd
Unit 8 Orwell Close
Marsh Way
Rainham
Essex
United Kingdom
RM13 8UB
Company number: 07075544
Website: https://shopfrontfitters.uk/
You can also contact us through the enquiry form on our website.
16. Complaints
If you are unhappy with how we handle your personal information, please contact us first so that we can investigate your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO).
Website: https://ico.org.uk/
Telephone: 0303 123 1113